1. Introduction
Cvahost is committed to ensuring that data collected, processed, and stored is managed responsibly. This Data Retention Policy outlines how long we retain user data, the purpose of retention, and when data is deleted or anonymized.

2. Scope
This policy applies to all personal data and non-personal data collected from customers, employees, and third parties using our services. It covers data stored in electronic and physical formats.

3. Data Retention Principles

• Data is retained only for as long as necessary for legal, regulatory, business, or contractual purposes.
• Data that is no longer needed is securely deleted or anonymized.
• We ensure compliance with applicable data protection laws, including GDPR and other relevant regulations.

4. Retention Periods
We retain different types of data for varying periods based on legal and business requirements:

• Account Information: Retained for the duration of the account’s active status and for up to 5 years after closure.
• Billing & Payment Records: Retained for 7 years as required for financial and tax compliance.
• Support & Communication Logs: Retained for up to 2 years for service improvement and dispute resolution.
• Backups: Retained for a maximum of 90 days, after which they are securely deleted.
• Cookies & Tracking Data: Retained as per our Cookie Policy, typically between 30 days to 1 year.

5. Data Deletion & Disposal
When data reaches the end of its retention period, it is securely disposed of using the following methods:

• Electronic data is permanently deleted from databases and cloud storage.
• Physical documents are shredded or incinerated.
• Data anonymization techniques are applied when necessary.

6. User Rights & Requests
Users have the right to request data deletion, subject to legal and contractual obligations. Requests can be made by contacting [email protected]. We process such requests within 30 days.

7. Exceptions & Special Cases
In some cases, data may be retained beyond the standard periods for:

• Legal claims and investigations.
• Regulatory compliance.
• Security and fraud prevention.

8. Policy Review & Updates
This policy is reviewed periodically to ensure compliance with applicable laws and best practices. Updates will be communicated via our website.

For further inquiries regarding data retention, please contact us at: Cvahost
Cvagroups Technologies Limited
Patna, Bihar-800020
Email: [email protected]
Phone: +91 9471612109